Account Information and How It Is Used
No email address is required; you can create an account with a username and password. Email is not required during registration, and creating an account does not involve collecting a registration email address. Account authentication involves processing your username, password verification data, and login credentials to identify your account, maintain your login session, and manage access to your subscription.
When you use a plan or submit a support ticket, this service processes the relevant subscription status, summarized traffic usage, order records, and information you choose to provide. These details are used for billing, allowance management, customer support, and issue verification. When submitting a ticket, provide only the information needed to diagnose the issue. Do not include passwords, complete subscription links, or sensitive payment credentials.
No-Logs Policy and Connection Information
ClipVPN does not record which websites users visit through network acceleration connections, or store browsing content, destinations, or activity logs that could be used to reconstruct browsing history. The no-logs policy covers network activity; it does not mean that account, order, or traffic-billing records are not kept.
While a connection is active, the service temporarily processes session state needed to establish the connection. This state is used only for current communications and is not retained as traceable connection history; it is released when the session ends. Traffic statistics are summarized for allowance accounting and do not include website visit details. Troubleshooting materials submitted by users are handled as support ticket information.
Usage Analytics and Local Storage
Website analytics help us understand page views, referral sources, and button usage so we can improve content and site workflows. Website analytics are handled separately from the content accessed through network acceleration connections and are not used to build cross-site browsing profiles.
Cookies and local storage support essential session identification, login credentials, and language preferences. You can manage or clear this data in your browser settings; doing so may require you to log in again or reselect your preferences. Closing a page may not remove locally stored login credentials. When using a shared device, log out of your account and clear the relevant stored data.
Third-Party Payments and Data Sharing
We accept Alipay / WeChat / USDT. Payments are processed by the relevant third-party payment service or transaction network, and their own rules govern their data handling. To verify payments, provide plans, and process refunds, ClipVPN retains order amounts, payment methods, transaction identifiers, and payment status. We do not ask users to provide payment passwords in support tickets.
This service handles data sharing only when necessary to provide the service, when you have explicitly authorized it, or when required by law. When responding to lawful requests, we verify their basis and scope. Third-party pages are not directly governed by this policy; please read their privacy notices before visiting a payment page.
Data Retention and Deletion Requests
Account information is retained while the account remains active and for as long as needed to provide the service. Order, refund, and dispute records are retained as required for transaction processing and by applicable law. Support ticket materials are deleted or de-identified after the issue and any necessary review are complete. Usage analytics are kept only as long as needed for analysis, then deleted or aggregated. This policy does not promise that all data will be erased at the same time.
You can request access to, correction of, or deletion of account-related data through a support ticket in the user panel. We may need to verify that you control the account before processing a request. Deletion will affect your ability to log in and use your subscription. If information must be retained by law or to handle an outstanding transaction, we will explain why and restrict its use. Data in backups is cleared through the normal overwrite process.
Data Protection and Policy Updates
ClipVPN uses bank-grade encryption and limits data access according to service needs. You should still protect your account password, login credentials, and subscription link. These details may grant access to your account or subscription and should not be shared publicly.
Updates to this policy will be published on this page, and the updated month at the top will be changed. Significant changes to processing purposes, data scope, or user rights will be announced on the site or in the user panel. Any matter requiring separate authorization will be explained in the relevant feature. For privacy-related questions, submit a ticket through the user panel. See the Terms of Service for rules on using the service.