Refund Policy

Refund Window and Eligibility

ClipVPN offers a 14-day no-questions-asked refund. The refund window is based on the successful payment record for the account's first purchase, not the time of the first connection, client download, or subscription import. Submit your request within the window. You do not need to complete troubleshooting first or provide proof of a connection failure.

Please specify the order you want reviewed. Monthly subscriptions, data packages, and upgrade orders have different entitlements, so their payment and activation records must be checked separately. A subsequent payment or upgrade does not restart the refund window for the first purchase. For requests submitted within the window that are still being processed, the date of our reply will not replace the submission date as the basis for determining eligibility.

Normal Use and Exceptional Cases

Using a connection normally, testing a route, or importing a subscription does not by itself justify refusing a refund. This policy sets no deduction rate for used data or minimum usage threshold, and the refund amount within the stated commitment will not be reduced based on unpublished usage standards.

Orders outside the refund window are not covered by the no-questions-asked refund commitment on this page. Unpaid, canceled, or already-refunded orders cannot be resubmitted as new refund requests. For duplicate charges or inconsistent records, explain the issue in a support ticket so the payment records can be checked.

Cases involving unusual usage, accounts that violate the rules, payment disputes, or suspected unauthorized use require a review of the specific records; the outcome should not be decided by a label alone. Refund eligibility and account activity are reviewed separately. If a case affects processing, the support ticket will explain the facts, basis, and any information needed.

How to Apply and Required Information

1. Log in to the account used for the order, go to the support ticket center, submit a refund request, and identify the order you want reviewed.
2. Provide the order number, plan name, payment method, amount paid, and successful payment time. You can check the order details in the panel. If the records do not match, you may add proof of payment with unrelated information obscured.
3. Check for replies and provide any necessary details in the original ticket. Please do not submit multiple tickets for the same order, as this can split the order information across requests.

You may provide a reason for the refund, but it is not required for a no-questions-asked request. Do not share your account password, payment password, private key, recovery phrase, or full subscription link. Verification should be limited to confirming account ownership, the order, and the payment result.

Refund Methods and Payment Differences

This service supports Alipay / WeChat Pay / USDT. Refunds are generally returned through the original payment route. The available method depends on the original payment channel and its refund capabilities. Refunds are not automatically converted to account balance or sent to another person's payment account.

For Alipay and WeChat Pay orders, the original transaction must be checked first. If the channel cannot issue a refund through the original route, the reason and a feasible alternative will be confirmed in a support ticket. USDT transfers work differently from payment platform refunds; an on-chain transfer cannot be assumed to be directly reversible. If a separate transfer is needed, check the network and receiving address first, then proceed once the method has been confirmed.

Any difference involving the amount, currency, or channel fees will be explained and confirmed before processing. Do not assume a conversion rule or additional fee standard.

Refund Status and Remaining Entitlements

A request being accepted, a refund being initiated, and funds arriving are separate stages. The arrival time depends on the payment channel or on-chain confirmations, and this page does not promise a standard processing time. Check the support ticket reply, refund record, and funds received through the original payment channel together.

If you have received notice that a refund was initiated but cannot find the funds, add the relevant records to the original support ticket so the case can be tracked. Once a refund is complete, the subscription or data entitlements for that order are no longer provided. If your account has other orders, specify which order is covered by the refund.

See the Terms of Service for service rules and the Privacy Policy for information about account data handling. If you disagree with a refund decision, request a review in the original support ticket and provide materials related to the order.