Update your subscription before comparing the route list
The website directory is a reference; routes available in the client come from your subscription. If the two differ, check your subscription details in the dashboard first, then use the client’s subscription update feature. Region names, grouping and client display formats may differ; a name mismatch alone does not indicate a connection problem. Get your subscription and client from the dashboard, and don’t post subscription contents in public discussions.
Keep conditions fixed and compare real tasks
Use the same device, local network and destination service while switching between candidate routes. If you also change devices, Wi-Fi and exit regions, it’s hard to tell which change made the difference. If something goes wrong, note the time, client message, route name and affected task. Share those details in a support ticket in the dashboard; don’t include your password or full subscription contents.
Separate a successful connection from a successful task
A connected status in the client only confirms that the relevant connection process has been established. The destination service may still be affected by account status, regional rules, website maintenance or the browser environment. First check whether only one app is affected; if other tasks work, start with that app’s message. If several tasks fail at once, check the local network, client settings and backup routes.
Keep a backup route, but avoid switching repeatedly mid-task
Once you find a suitable everyday exit, keep another route with a different path as a backup. There’s no need to chase changing node names; compare routes again only when task performance changes. Switching exits during an upload, meeting or remote session may require reconnecting, so save your work first. For platform-specific setup, read the Getting started guide; for general troubleshooting, visit the Help center.