Subscription & Connection Help

No email address is required. Create an account with a username and password. Keep both secure, and use a unique password for ClipVPN rather than reusing one from another site. After creating your account, make sure you can sign in to the dashboard before choosing a plan or getting a client app. Your login credentials and subscription link serve different purposes: use your credentials to sign in, and the subscription link to provide connection settings to your client app. Keep both private; don't share them in public notes, screenshots, or group chats. If you forget your login details, check the account help available on the sign-in page. Never give your password to someone else to handle for you.

Sign in to the dashboard and find the subscription link in your account overview. Import the configuration by following your client app's instructions. If you've already imported the subscription, update the existing entry instead of repeatedly adding the same configuration. Update it if the route list doesn't match the dashboard, the client app says the configuration is outdated, or the dashboard indicates that the subscription has changed. After updating, make sure this subscription is enabled before choosing a route. Don't assemble the subscription URL manually or mistake the sign-in page URL for a subscription link. If the update fails, keep the error message and continue troubleshooting under Connection Issues.

There is no limit on the number of devices that can be online at once, so you don't need to buy again just to add a device. Windows, macOS, iOS, Android, and Linux are supported. Sign in to your existing account on the new device, get the appropriate client app and subscription, then import it as instructed. Client settings don't automatically sync across devices just because they use the same account; check the routing mode, selected route, and system proxy settings on each device. Using multiple devices doesn't give each one a separate plan allowance, so check the plan and usage shown in your dashboard before changing plans. Before retiring an old device, remove any saved account details and subscription configuration.

Find the client app in the user dashboard and sign in to access your subscription. On Android, Windows, macOS, and Linux, you can download the client app after signing in without buying a plan. Downloading the app is separate from having a usable connection configuration, so check your subscription status in your account as well. For iOS, access depends on having an eligible plan in the dashboard; follow the instructions shown there. Don't rely on outdated installation guides in search results to find the current download, and don't overwrite an active subscription with a configuration from an unknown source. For the full setup sequence, follow the beginner's guide from sign-in and app download through import and verification.

Disconnect first and confirm your local network can reach common websites. Then check that your subscription is valid, a route is selected, and the system proxy or any network-tunneling feature required by the client is enabled. A connection icon usually means the client completed a connection step; it doesn't guarantee that a particular website is reachable. Next, try another route and test different websites to see whether the whole connection is affected or just one destination. During troubleshooting, keep only the network tool you're testing active to avoid conflicting proxy settings. Change one setting at a time so you can identify what made a difference.

Apps can handle the system proxy differently, so access in a browser doesn't mean every app will use the same network route. Check whether the client is in rule mode or another mode, whether the app or domain is set to connect directly, and whether the app has its own network settings. If the client offers a network-tunneling feature, read the platform guidance and confirm the required permissions before testing it. After making a change, fully quit and reopen the app so it doesn't keep using an existing connection. Don't disable system security features to fix a single app. On a work-managed device, follow your organization's policies.

Sign in to the dashboard and check the current subscription link and plan status. Then make sure the address saved in your client app is complete and doesn't contain extra spaces, line breaks, or other text. If you copied it from an older note, use the link currently shown in the dashboard. Check that the client app supports the configuration format provided by the link, and that your local network or other proxy settings aren't interfering with the update. You can keep the existing configuration and import it again for comparison; don't clear all settings before saving anything you may need. When submitting a support ticket, include the client app name and the exact error message. Don't share account access details contained in your subscription link.

Sign in to the dashboard and open the support ticket form. Include your device platform, client app name, approximate time of the issue, selected region and route type, and what you did and observed. For example, say whether the subscription won't update, the connection fails, or only one website has a problem after connecting. List the troubleshooting steps you've already tried, such as changing routes, testing another local network, or updating the subscription, to avoid repeating them. Before sharing a screenshot, hide personal information that isn't needed, and never include your password, full subscription link, or sensitive payment details. Include the exact error message where possible; it's more useful than simply saying it doesn't work.

Pause background downloads, syncing, and other tasks that use your network continuously. Compare different routes with the same service so local bandwidth contention isn't mistaken for a route issue. Start by trying different route types in the same region, then compare other suitable regions and see whether loading, streaming, or calls improve. Don't judge the whole evening by one speed test, and don't change the region, mode, and app settings all at once. If the issue recurs around the same time, note when it happens, the route name, and the affected service, then report it through a support ticket. This can help distinguish local network fluctuations from changes in international routing or issues with the destination service.

Route types describe connection paths; they aren't a speed ranking that applies to every network. IEPL, relay, and direct routes use different path arrangements, and real-world performance also depends on your local carrier, time of day, exit region, and destination server. For calls or collaboration, focus on stability over time. For browsing and downloads, compare how the target website responds. Keep the app and network conditions unchanged while testing different route types to find the best fit for your current task. The route selection guide explains these differences in more detail, while the routes page lets you browse available options by destination region.

ClipVPN covers 110+ countries and 230+ routes, but coverage doesn't guarantee access to every website or content catalog. A service may make its own decisions based on account region, payment details, exit address, and its policies. A network connection also can't replace any account eligibility required by that service. Before choosing a region, check the service's published availability and test access directly. If only one platform has an issue, keep its error message and compare with another suitable route. The same region name doesn't guarantee that every route will behave alike, and regional coverage doesn't imply endorsement or authorization by third-party platforms.

First check whether regular websites load, then identify whether the issue is a page that won't load, an account sign-in problem, a region notice, or an interrupted stream or generation. Account eligibility, subscription access, and service policies for AI tools and streaming platforms are determined by those platforms; a ClipVPN network subscription doesn't include their memberships. Keep the same account and app while testing a route in another suitable region. If the issue occurs only in one browser, check its extensions and site cache. If your sign-in state keeps changing, avoid switching between many exit points in quick succession. Stabilize the current setup and follow the platform's guidance for account-related notices.

Monthly plans: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on your activation date, not at the start of each calendar month. Choose a plan based on your actual tasks and the usage shown in your dashboard, not just the number of devices. Extended streaming, downloads, and syncing usually use more data than text browsing. Before subscribing, confirm your selected plan on the plans page. While using it, refer to the plan status, usage, and reset date currently shown in the dashboard. If anything looks unclear, keep a record of the page and submit a support ticket before placing another order.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data lasts until used and never expires. Unlike monthly plans, which reset data each month from the activation date, a data package lets you use data at your own pace. Consider your usual tasks and usage patterns rather than comparing only the upfront price; continuous and occasional use suit different billing approaches. If you already have a plan and want to switch or add another, read the instructions for that operation in the dashboard first and confirm how it affects your current benefits. Don't assume different billing types will combine, roll over, or offset each other automatically.

Alipay, WeChat Pay, and USDT are supported. For a mid-term monthly plan upgrade, the price difference is converted into remaining days. Before proceeding, check the plan name, order amount, and change notice in the dashboard. Follow the checkout page for payment instructions. After paying, return to the dashboard to check the order and plan status; a redirect in your payment app alone doesn't confirm activation. If the status hasn't updated, verify the order details and avoid paying again. For help, describe the order and what happened in a support ticket. Don't estimate unlisted billing periods, discounts, or combined benefits yourself; rely on the order details currently shown.

ClipVPN offers a 14-day no-questions-asked refund. To request one, sign in to the dashboard, open a support ticket, explain that you'd like a refund, and provide the relevant order details. Before submitting, you can review the refund policy and terms of service to check the applicable conditions. You don't need to complete technical troubleshooting first; if you'd like to describe the issue, that may help with handling your request. Continue the conversation in the same ticket to keep a complete record. Don't share payment credentials or sensitive account information publicly. The ticket response will provide updates and next steps; this page makes no separate promise about processing time. If you're unsure what to include, ask in your ticket.